We will establish internal systems and referrals that maximize efficiency in providing public service. In all of its operations, the City should take steps that maximize staff efficiency. Many of these steps are relatively easy to accomplish. For example, providing public information and working with neighborhood organizations can help channel items such as code enforcement complaints to the proper department, rather than Police and Fire Departments, who do not have jurisdiction over this service. Coordination between utility providers as infrastructure is installed can save both time and money, and eliminate misdirection and duplication of efforts. Services that Oklahoma City provides to other jurisdictions by contract should be fully self-supporting to prevent unintended subsidization by City taxpayers. These and other efficiencies can save money, provide better service, and produce more satisfaction on the part of both staff and customers.
Each element contains a discussion of issues and goals, and describes how the City and its partners will go about accomplishing these goals.
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